Mid-Market Account Manager

Freshworks has officially crossed $1B in Annual Recurring Revenue (ARR), combining the scale and stability of an established SaaS leader with the growth opportunities, innovation, and momentum of a company continuing to expand. 

We're looking for a driven, commercially minded Mid-Market Account Manager to join our high-performing team in San Mateo. You'll manage an established portfolio of customers, build strong relationships, and uncover opportunities to grow their investment in Freshworks. 

In this role, you'll own an approximately $5M ARR book of business, with a focus on 70% expansion and 30% retention. With our growing multi-product portfolio and strategic acquisitions, including Torii and Robusta, you'll have exciting opportunities to introduce new solutions, drive cross-sell revenue, and deliver meaningful value to customers. 

What You'll Do

• Own and Grow Your Portfolio: Manage an approximately $5M ARR book of Mid-Market and Commercial customers, driving expansion while maintaining strong customer relationships. 
• Drive Expansion Revenue: Identify new use cases, lead discovery conversations, build compelling business cases, and close opportunities ranging from smaller add-ons to six-figure expansion deals. 
• Build Strong Customer Relationships: Engage stakeholders across customer organizations, understand their business challenges, and position solutions that deliver measurable value. 
• Expand Customer Adoption: Leverage Freshworks' growing suite of IT and customer experience solutions to identify cross-sell and upsell opportunities. 
• Take Ownership of Your Business: Proactively manage a high-volume portfolio, prioritize opportunities, maintain accurate forecasts, and consistently execute against revenue goals. 
• Collaborate Across Teams: Partner with Customer Success, Solutions Engineering, and internal stakeholders to deliver a strong customer experience and drive growth.

Function: Sales
Experience Level: Associate