Senior CRM Sales Specialist, CPQ

The Senior CRM Sales Specialist, CPQ will drive market success of ServiceNow’s Configure Price Quote (CPQ) and CRM Sales solutions. These solutions sit alongside our market-leading Service Management platform and unify the selling motion by giving sellers a single source of truth for products, pricing, quoting, and deal execution. 

What you get to do in this role: 

The Senior CRM Sales Specialist for CPQ leads the full sales cycle for our CPQ and CRM Sales products, partnering closely with Solution Consulting, Product, and GTM teams. Responsibilities and activities may vary depending on territory, industry coverage, or account segmentation. 

• Support territory strategy and planning by aligning CPQ/CRM capabilities to account priorities, whitespace, and revenue opportunities 

• Lead discovery with customers to understand quoting challenges, product complexity, approval workflows, and seller inefficiencies 

• Provide strategic input during account planning by identifying CPQ, quoting automation, or CRM workflow modernization use cases 

• Ensure recommendations into account strategy are aligned with Now Value principles, quantifying business impact, efficiency gains, and AI-powered selling outcomes 

• Partner with SC & Specialist SC teams to define roadmap alignment and ensure product fit, capability validation, and competitive positioning 

• Coach AEs, BDRs, and account teams on CPQ/CRM opportunity triggers, value messaging, and how to position workflow automation within the broader selling motion 

• Lead the full sales cycle including qualification, value-based selling, demonstrations, business case development, and negotiation 

• Customize your time to the needs of the territory and account team while celebrating wins across the organization 

• Champion diversity and belonging to contribute to an open and inclusive environment

Department: Sales
Experience Level: Not Applicable