UAT Support Specialist

RESPONSIBILITIES  

● Understand the requirement on the new Release enhancement co-operating with the Governance/Technology partners/Operations/Transformation teams 

● Provide expert feedback on the design developed with respect to the new enhancement  

● Execute the User Acceptance Testing effectively by ensuring all the required test cases pertaining to the enhancement is covered  

●Manage the Release across applications co-operating with multiple teams and adhering to the strict deadlines  

● Align with the cross teams and document the Release as applicable  

● Maintain an effective relationship with local and global Operations teams and our Technology partners in Application Development and Infrastructure to identify, manage and close issues.  

● Participate in regular calls with App Dev and Infrastructure to assess the progress of Release and also discuss any issue/s that might impact Operations. Communicate the impacts to the Governance/Operations teams as required, facilitate the negotiation of any work around and represent/coordinate Operations during implementation activities.  

● Ensure appropriate communication and escalation of issues to relevant senior stakeholders  

● Manage a close relationship with Enablement, Process Owners and Operations leaders to ensure we maintain high-quality deliverables and our delivery standards are met or exceeded. High levels of customer satisfaction with product content must be met.

Function: General Business
Experience Level: Mid-Senior Level