Lead Product Manager - Housing Repairs

Following significant investment in our Repairs and Workforce management solutions, NEC is looking for an experienced and skilled individual to lead a team of Product Managers in this area.

Management of repairs is a critically important for social housing landlords and this role will focus on ensuring that the NEC Housing platform supports our customers to deliver the best service they can to their tenants.

You will work with a team of Product Managers to understand market needs, listen to customer requirements and use that information to work with our Development team to build solutions that deliver.

The Lead Product Manager for Repairs & Workforce Management will be responsible for defining and articulating the NEC Housing repairs proposition and work closely with teams including Pre-Sales, Marketing and Sales to ensure that it’s effectively promoted in the market. In addition, you will be working closely with our Business Solution Architects, Implementation and Customer Support teams to help resolve customer issues and challenges.

This is a truly exciting role, with lots of opportunity to bring your own ideas to ensure that NEC Housing supports our customers to deliver an outstanding repairs service.

The Lead Product Manager for Repairs will:

• Manage and work with a team of Product Managers responsible for the delivery of our Repairs solution from end-to-end – from the repair being requested, managing works orders, scheduling and completing the work, while ensuring that staff and tenants are kept informed throughout;
• Capture, analyse and define our customer’s business needs and objectives to ensure that NEC Housing products and solutions meet or exceed customer/market expectations;
• Work with NEC teams to define appropriate combinations of NEC intellectual property and third party systems;
• Provide product specifications for Development & Test and support the build and test activities;
• Liaise and manage requirements with 3rd party suppliers, systems integrators or other organisations as required;
• Support a range of end user engagements such as User Groups, Special Interest Groups and ad-hoc customer consultation projects;
• Assist the Pre-Sales/Sales teams with the production, review and management of bid responses, sales proposals and quotations;
• Produce and deliver sales/technical presentations for both customer and internal audiences;
• Manage/support the entire product life-cycle for the NEC Housing repairs portfolio from concept, to development, launch, support to retirement;
• Keep up to date with trends, regulation and market changes in the repairs space and recommend enhancements for the development roadmap for the NEC Housing repairs solution;
• Support implementation teams to resolve customer product-related issues and challenges;
Be able to think outside of the box, solve complex problems with an eye on the bigger picture and work on multiple projects simultaneously and independently.

Department: Housing
Function: Information Technology
Experience Level: Not Applicable