SAP WM Support Consultant
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Job Description
Key Responsibilities:
- Manage incidents, service requests, and change requests through the organization's ticket management system.
- Monitor and resolve support tickets in accordance with agreed SLAs and KPIs, ensuring timely and high-quality service delivery.
- Perform issue analysis, root cause investigation, and solution implementation for SAP WM/EWM-related incidents.
- Participate in workshops with business stakeholders to understand requirements and propose effective SAP standard solutions.
- Support system integration activities between SAP EWM/WM and related modules such as SAP MM, SD, PP, and TM.
- Configure and maintain SAP WM/EWM functionalities, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory processes.
- Prepare and execute unit, integration, and user acceptance tests, ensuring solution quality and business process coverage.
- Investigate and resolve application issues, defects, and process inconsistencies, performing root cause analysis where required.
- Create and maintain functional specifications, configuration documentation, process flows, and training materials.
- Collaborate with developers on functional specifications, enhancements, reports, forms, and interface requirements.
- Provide end-user support, knowledge transfer, and training to key users and business teams.
- Contribute to continuous improvement initiatives by identifying opportunities to optimize warehouse and logistics processes.
- Take responsibility for resolving medium-complexity issues and change requests.
Requirements
Department: Engineering
Function: Information Technology
Experience Level: Not Applicable