CX Data Analyst and Power BI Engineer

As the CX Data Analyst & Power BI Engineer, you will be the execution layer of our day-to-day data operations. Your primary focus is to manage and monitor our existing reporting suite: running periodic reports to spot emerging trends and summarizing key findings into digestible insights. While the foundation is built, you will be the go-to resource for evolving our tools: updating existing dashboards as business requirements change and occasionally building new dataflows or visualizations.

Key Responsibilities

• Trend Analysis & Reporting: Manage the daily/weekly cadence of CX reports, performing deep-dives to identify operational shifts, anomalies, or opportunities.
• Dashboard Maintenance & Evolution: Serve as the primary owner for existing Power BI reports; update logic, visualizations, and data connections as business requirements evolve.
• Ad-Hoc Development: Design and build new Power BI dashboards and Dataflows when new business needs or special projects arise.
• Data Integrity & Summarization: Ensure all periodic data refreshes are successful and accurate, translating complex datasets into clear, visual summaries for the leadership team.
• Collaborative Optimization: Partner with the Insights Hub Manager to translate strategic goals into technical updates within the Power BI environment.
• Documentation: Maintain clear logs of reporting updates and data definitions to ensure consistency across the Hub.

Function: Analyst
Experience Level: Mid-Senior Level