Partner Engagement Business Partner Assistant Manager

Get to Know the Team

The Partner Engagement Business Partner team connects Indonesia's central operations priorities with city teams and driver-partners. We provide engagement guidance, coordinate program launches, manage issue escalation, and use field feedback to improve our program continuously. You will work closely with regional and central teams to ensure alignment and execution excellence.

Get to Know the Role

Reporting to the Manager, Partner Engagement, you will transform engagement priorities into clear, actionable plans across your assigned territories. You will guide city teams on engagement best practices, monitor community-engagement quality and effectiveness, and translate driver feedback into practical improvements that enhance our partnership ecosystem. You will be based onsite in our Jakarta Office.

The Critical Tasks You Will Perform

• Drive planning and governance: Track engagement plans, identify owners and deadlines, monitor risks and decisions, and follow up consistently until actions are completed as agreed.
• Improve community engagement: Guide city teams on Kopdar planning and execution; review attendance, feedback, follow-up activities, and quality metrics—focusing on meaningful engagement outcomes, not just activity counts.
• Support program launches: Prepare comprehensive briefings, FAQs, and readiness checklists for new programs or changes affecting drivers; relay city team feedback to program owners to ensure successful implementation.
• Turn feedback into action: Summarize territory insights and unresolved issues for internal and regional leaders; coordinate escalation processes where needed to drive resolution and continuous improvement.
• Improve team processes: Maintain current engagement guides, stakeholder maps, and tracking systems; streamline recurring reporting to enhance team efficiency and effectiveness.

Function: Information Technology
Experience Level: Associate