Senior User Researcher

What we’re looking for  

We’re looking for a skilled practitioner with significant experience in delivering user research projects. The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.     

We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, and to value each other.    

We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach.   

The role may also involve:    

• Leading and directing projects – You’ll lead the planning and delivery of research activities with multidisciplinary teams and clients in the pursuit of inclusive, accessible and effective research outcomes.    
• Supporting or delivering other practices - We're looking for someone who's keen to get involved with activities beyond user research - mainly other UCD practices, but also working closely with roles such as Business Analyses and Technical Architecture. 
Team support and management – You’ll help to support the user research team by inspiring and line managing team members, including overseeing appraisals and professional development.    

• Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way NEC Digital Studio delivers inclusive, accessible, and effective design.     
• Supporting new business – You’ll help NEC Digital Studio identify and win projects by spotting opportunities with clients and helping with proposals and pitches.     
How we work:    

We work with central and local government, the NHS, voluntary, not-for-profit, and private sector organisations.    

We work hand-in-hand with our clients and sometimes we’re embedded in their teams for projects. Beyond individual projects, NEC Digital Studio’s User Researchers support each other at weekly meet-ups where we share our work, discuss its wider implications, and learn about methods.    

You’ll also broaden your skills by working closely with members of our Digital teams, including service and interaction designers, and developers.   

All of our user researchers are supported by more senior members of the user research team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.

Department: NEC Digital Studio
Function: Research
Experience Level: Mid-Senior Level