Cluster Group, M&E Manager

The Cluster Group, M&E; manager will be responsible for the strategic initiatives of the Cluster M&E; Department tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive,

proactive, analytical and entrepreneurial; creating memorable moments for our guests, fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results.

The role should lead, support and develop a sales hungry culture within the team, driving standards and conversion in the cluster environment, leading to the overall aim to achieve top line budget for M&E; business and leisure group segments and growth in revenue conversion percentage.

The position should manage all aspects of the enquiry process through to contract, whilst maximizing sales opportunities for both inbound and outbound teams where applicable.

The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. The responsible Manager actively drives the Sales environment within the cluster to drive Revenue into the Cluster Hotels, whilst liaising with the Proactive Sales Teams on activity to drive demand as required.

1. Ensure the smooth running of the Cluster Group, M&E; department, where all aspects of the client and guest experience are delivered to the highest levels, ensuring company standards are attained and adhered to.

2. Drive and lead conversion of inbound UK and outbound (where applicable) enquiries across all platforms. Creating a sales hungry culture within the team to capture all available opportunities for the Radisson Hotel Group.

3. Implementation of new processes to maximise efficiencies within the team, ensuring enquiries are responded to in line with RHG and test call standards across all team members.

4. Review and analyse productivity of team members and cluster performance in line with RHG M&E; kpi’s.

5. Working proactively to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.

6. Develops and implements strategies where the meeting & events department metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.

7. Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.

8. Assists the Revenue Centre in the preparation for the departmental and associated hotels budget and forecast to the agreed accuracy level, ensuring that sales targets are realized.

9. Analyses hotel performance and market conditions to adapt the strategy for M&E;/BGR/BGO/LGR pricing in conjunction with the Revenue Centre.

10. Review and evaluate the outcome of cluster office standards through Health Checks. Ensuring training needs and relevant actions are identified and executed for all team members.

11. Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.

12. Ensures structured communication lines between the Hotel team, General Managers, Revenue Centre and Sales teams for enquiry transition, escalation, forecasting and any associated meeting requirements. Regular attendance to

properties to establish and maintain relationships with key members of staff as well as any ad hoc FAM Trips, Client/site visits

13. Establish and deliver effective programmes that advances sales and profitability, which may include working with internal and external stakeholders as required, whilst incorporating environmental concerns.

14. Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

15. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

Function: Sales
Experience Level: Mid-Senior Level