Manager II, Country IT (VN
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Job Description
Get to Know the Team
Grabber Technology Solutions (GTS) strives to be a technology leader providing predictive and seamless experiences to all Grab employees (Grabbers). Our diverse team of technology practitioners is dedicated to delivering personalised IT experiences. We are looking for individuals who share our customer-centric values to join our growing team.
Get to Know the Role
You will lead Vietnam's shift from a run-and-maintain IT team to an automation- and AI-first one — owning how IT runs today while rebuilding how it runs tomorrow.
As Country IT Manager, you own End User Computing (EUC) operations for Grab Vietnam: the service desks, endpoint fleet, office IT, and IT service management. You keep the operation reliable, and you make it better — replacing manual, repetitive workflows with automation, self-service, and purpose-built tools.
You are as comfortable resolving an escalation as prototyping a fix so it never recurs. You build with vibe coding, low-code platforms, and agentic workflows.
You report to the Senior Manager, End User Computing. This role is based onsite in Ho Chi Minh City, primarily at our Mapletree office, and covers all Grab Vietnam offices.
The Critical Tasks You Will Perform
• Run operations — oversee the Vietnam service desk, endpoint fleet, and office IT. Prioritise work, meet internal SLAs, and act as Vietnam's primary IT contact for support, applications, IT assets, and escalations.
• Deliver office and infra projects — lead office build, relocations, and network/AV upgrades, working with the relevant stakeholders and service owners.
• Build and automate — design, prototype, and ship scripts, integrations, and lightweight tools that remove manual effort and improve the Grabber IT experience.
• Adopt AI workflows — use AI and agentic automation to take on more of the IT support workload, from everyday requests to the complex issues that normally need a specialist. Guide the team to adopt it responsibly.
• Improve observability — add telemetry, dashboards, and alerting for proactive detection, and strengthen ITSM/CMDB data (e.g., Freshservice) for accurate reporting across the asset lifecycle.
• Partner and govern — work with regional teams on systems, policies, and the security of data, network access, and infrastructure, and manage vendor cost and performance.
Requirements
Function: Information Technology
Experience Level: Mid-Senior Level