[MSO] Senior ServiceNow Administrator

Project – the aim you’ll have

You will join the ServiceNow team building a new platform for a Dutch provider of cloud services to the public sector. We are replacing an instance customised over 10+ years with a clean, out-of-the-box implementation on the latest release. Small senior team of developers and architects, direct client contact, fully remote. A long-term engagement with room to grow towards ITOM, CMDB and CSDM work.

Roll – how you’ll contribute

• Own day-to-day platform operations: incidents, service requests, access and role administration, and configuration changes, working to contractual SLAs 
• Take technical ownership of access control: role and group model, ACL design and implementation, and periodic access reviews 
• Own integration operations: monitor, troubleshoot and repair running integrations, and specify the change when the fix is a design change rather than a configuration one 
• Maintain CMDB data quality and the CI class model in daily operation 
• Act as the technical authority for operational change: assess impact, decide to configure versus customize, and protect out-of-the-box integrity 
• Reverse-engineer undocumented legacy configuration and document it, so the platform stops depending on individuals 
• Run platform lifecycle work: upgrades and patching, update set promotion between environments, and vendor cases with ServiceNow 
• Work independently with client stakeholders, turning operational issues into decisions they can take 
• Own day-to-day platform operations: incidents, service requests, access and role administration, configuration changes and Service Portal maintenance, working to contractual SLAs  
• Take technical ownership of identity and access: LDAP and AD synchronization, user and group imports, role and group model, ACL implementation and periodic access reviews

Department: Software Development
Function: Information Technology
Experience Level: Mid-Senior Level