Senior Application Operations Engineer
Prefer a full account with a password? Sign Up to Apply
Job Description
We’re looking for an experienced Senior Application Operations Engineer to take ownership of the performance, availability and continual improvement of business-critical digital services.
This is a hands-on role where you’ll combine application operations, observability and production support, using monitoring and performance data to identify issues before they impact users. You’ll work across modern AWS, Kubernetes and containerised environments, with a strong focus on Dynatrace, distributed tracing and DQL.
You’ll also play a key role in incident resolution, root cause analysis, deployments, releases and service improvements, working closely with development, Service Desk and customer teams.
What You’ll Be Doing:
• Own the day-to-day health, availability and performance of critical applications and services.
• Use Dynatrace, including Distributed Tracing and DQL, to monitor, investigate and optimise application performance.
• Build and improve monitoring dashboards, alerts and operational metrics.
• Proactively identify performance, availability, latency and capacity issues before they impact services.
• Lead technical incident triage, root cause analysis and post-incident reviews.
• Take ownership of complex production issues through to resolution or effective mitigation.
• Work across distributed systems, APIs, microservices and cloud-native applications.
• Partner with development teams throughout the release lifecycle, from defects and UAT through to deployment.
• Assess and coordinate changes, releases and migrations into live environments.
• Manage incidents, service requests and operational activity through Jira ITSM.
• Use trends and operational data to drive problem management, capacity planning and continual service improvement.
• Maintain clear technical documentation, operational procedures and knowledge articles.
• Build strong relationships with technical teams, users and customer stakeholders.
Requirements
Department: Services Reliability Group
Function: Information Technology
Experience Level: Mid-Senior Level