Customer Support Associate with Norwegian & English – Sofia

Sutherland

full-time mid Sofia, Sofia City Province, Bulgaria · More jobs in Sofia, Sofia City Province, Bulgaria

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Job Description

🎯 About the Role

We are looking for Voice Customer Support Associates with Norwegian and English to handle inbound customer calls for a leading international telecommunications provider. This is a pure customer service role with no sales or upselling, focused on resolving customer issues and providing accurate, professional support.

Key Responsibilities

• Handle inbound customer calls and provide professional support
• Resolve customer issues related to services, billing, SIM cards, top-ups and roaming
• Provide accurate information and troubleshoot basic issues
• Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
• Document customer interactions accurately in the system
• Maintain high standards of quality, empathy and professionalism in every call