ATS Engineer

Job Summary:

The Application Technical Support Engineer responsible for Application development and troubleshooting of tape products for various industry customers. He will also lead the customer interactions at customer experience center and support product development, testing, sampling and product portfolio coordination.

Key Responsibilities:

• Provide application support for tapes business, focusing on automotive, electronics and general industry segments

• Technically support the commercial team for existing/ new customers and/or new application development with existing/new products. 

• Interact with customers during project definition through customer trials and to commercialization

• Initiate lab testing, determine test protocol and provide reports to customers for different applications 

• Provide process support to customers for tape laminating, die cutting, and part application

• Support TS and quality team for complaint handling and on-site customer trouble shooting

• Scope opportunities for potential new products with customers and sales 

• Support R&D; to identify new product development opportunities, collect and understand customer requirements, and translate to CTQs, work with R&D; and market teams for new product launch

• Lead the mix-match level new product development on assigned projects.   

• Lead the customer engagements at Customer Experience Center. Own the premises, build and maintain the new applications at CEC.

• Collaborate with R&D;, SDM, Procurement, CS and Sales teams in the implementation of new product development and delivery.

• Visit the customer location for new application development and quality concerns resolution in coordination with the quality team and TS team.

• To manage the product sampling with sampling and converting team, creating the sample bank and maintaining for sales support.

• Traveling as and when required (Approx  30-40% of time)

• Actively support product marketing activities: new product introduction/ launch and line extensions, product promotions, design data sheets, selling sheets, training and other sales tools and communication of product and service program changes. 

• To support in developing marketing programs to drive product mix improvements to maximize growth and profitability. 

• To support marketing campaigns, customer road shows.

Department: Technical Sales & Service
Function: Supply Chain
Experience Level: Entry Level