Customer Consultant with German and English – Hybrid

For our successful client in Sofia — a globally recognized leader in the confectionery and food industry — we are looking for a Customer Consultant with German and English to join their team.

🎯 Your Role

As a Customer Consultant, you will be responsible for providing excellent customer service and ensuring a positive experience across different communication channels.

Your main responsibilities will include:

• Handle customer inquiries via email, chat, and phone using the provided tools and systems
• Understand and resolve customer issues efficiently and professionally
• Demonstrate empathy, patience, and a customer-focused approach
• Make independent decisions while following established processes, policies, and regulations
• Handle all aspects of customer care in a courteous and professional manner
• Manage multiple tasks effectively in a fast-paced environment
• Adapt quickly to organizational changes and new processes

Function: Customer Service
Experience Level: Not Applicable