Senior Staff Technical Product Manager, Conversational AI at ServiceNow | Job-Scouts.com

Senior Staff Technical Product Manager, Conversational AI

ServiceNow
full-time senior San Diego, California, United States · More jobs in San Diego, California, United States Remote
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Job Description

We're looking for a Senior Staff Technical Product Manager to own strategy & execution across AI powered product experiences within a fast-moving, AI-driven organization. This role goes beyond delivering against a roadmap — you'll help define the roadmap itself, using data-driven prioritization and strong product sense to decide what matters most. You'll operate across a wider cross-functional surface area, requiring sharper stakeholder management, influencing, and negotiation skills to align multiple teams and senior partners around a shared direction. 

This role is for someone with proven, hands-on execution experience at scale — not theoretical AI knowledge. We're looking for concrete evidence of AI products you've shipped, the technical and business tradeoffs you navigated, and the cross-functional outcomes you drove, not conceptual familiarity with AI. 

What You'll Own 

• Strategy and execution for a broad product area to accelerate agent productivity, including defining the roadmap and prioritization framework, not just executing against one. 
• Data-driven decision-making at scale: using product analytics, experimentation, and usage data to make prioritization calls with meaningful business impact. 
• High-quality strategy and requirements documents that senior stakeholders and engineering leadership rely on to align and execute. 
• Cross-functional leadership: aligning multiple teams, engineering, data science, and senior stakeholders around shared priorities, often without direct authority. 
• Mentorship of more junior product managers, raising the execution and technical bar across the team. 
Why This Role Matters 

• Broader scope and higher-leverage ownership over how a significant piece of the AI portfolio evolves. 
• Direct influence on strategy and prioritization decisions with visible impact on business outcomes. 
• A seat at the table with senior engineering, data science, and product leadership shaping the direction of a fast-scaling AI organization. 
 

What Success Looks Like 

• A roadmap and prioritization framework that is data-backed, well-understood by stakeholders, and consistently delivered against. 
• Strategy and requirements documents that require minimal rework and are trusted by senior technical and business stakeholders. 
• Demonstrated ability to align and influence senior cross-functional partners without direct authority, resolving competing priorities effectively. 
• Evidence of raising the bar for more junior PMs through mentorship and modeling strong execution.

Requirements

Department: Product
Function: Engineering
Experience Level: Not Applicable

Location

San Diego, California, United States
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