IT Support Specialist Intern
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Job Description
This role activities will include:
• 1st and 2nd level IT support: Evaluate support requests and tickets, solve requests, using standard incident management tools and processes and ensuring peak performance
• Deliver varieties of the service without the support of the work instruction
• Support for IT Fleet Management processes: Installation, deployment, repair, replacement and return of company PCs and laptops, using standard tools
• Support the provisioning and decommissioning of mobile phones to end-users
• Enabling and consulting towards end-users on IT products & services
• Support with creation of enabling and training material, including presentation and video content
• User management tasks utilising internal tools
• Support for IT product and service pilots and rollouts
• Contribute to projects e.g. mergers and integrations, location/office moves
• Adherence to relevant guidelines and processes
• Contribute towards team and organisation objectives
• Provide infrastructure hands-on support, where necessary
• Provision of Local IT Services to the business
• Build trustful partnership with customers, peers and management
• Create solutions involving the use of existing techniques or tools
Requirements
Function: Information Technology
Experience Level: Internship