Quality Analysts | Cairo | German or Spanish-speaking | Telecom!!

Sutherland

full-time mid Cairo, //CAIRO GOVERNORATE, Egypt · More jobs in Cairo, Cairo Governorate, Egypt

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Job Description

Sutherland Cairo is looking for 2 talented Quality Analysts to support a NEW Telecom program!! We're looking for German OR Spanish-speaking QAs!

As a QA, you'll be responsible for:

• Completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.
• Defining Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Strengthening relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keeping management updated: Relay important information in the form of timely and accurate reports. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.