BPS - Non Voice Team Member
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Job Description
Dimensions of Function: An individual contributor processing a range of financial transactions including the more complex processes.
Experience: Graduates with banking knowledge and with prior experience in the similar domain are preferred.
Roles & Responsibilities:
Customer:
• Achieve pre-defined quality levels to meet and exceed customer SLAs.
• Maintain sanctity of customer data and adhere to Compliance, INFOSEC and audit requirement policies.
• Should take additional responsibilities at process level by taking ownership in process improvement / changes required for the process to create value to clients.
Financial:
• Eliminate Operational Losses, write off/ Compensation, or Goodwill payment, Rework, by giving ideas via Kaizens, change logs, and show tangible benefits and take steps to reduce Customer complaints and rework.
Corporate initiatives, Learning & Knowledge:
• Ensure 100% completion of mandatory trainings.
• Ensure full participation in Org/local level initiatives.
• To be part of at least one cross training in a process other than assigned process.
• To be part of corporate social responsibility activities as announced from time to time.
Internal Business Processes:
• Process information / financial transactions in accordance with the assigned targets. Strive to improve upon productivity targets for the team/process.
• Handle all assigned processes and be ready to work on processes from simple to complex, as per operational requirements.
• Display Teamwork and work in cooperation with colleagues for achieving Business Results.
Compliance:
• Adhere to and comply with all Sopra Steria Project policies.
• Ensure that your profiles and skills are kept up to date in the online portal.
• Display of professional attitude, code of conduct, and always maintain dress code.
• To ensure 100% completion of timesheets every month without any failures.
Typing skills, English comprehension / Document interpretation skills
Total Experience Expected: 00-02 years
Requirements
Department: Engineering, Development, Applications
Function: Information Technology
Experience Level: Entry Level