1st Line Technical Support (French)
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Job Description
We are looking for 1st Line Technical Support (French) to join Sopra Steria Polska for a team that cooperates with one of our French clients. We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.
Responsibilities:
• Receiving and resolving requests (via phone, email, or notifications – so-called “alerts”) related to computer and application issues, based on provided instructions
• Communicating with users in French and English
• Escalating more complex issues to the second line of support
• Collaborating with other technical teams
• Performing daily scheduled activities (sending reports, sorting and verifying emails, etc.)
Requirements
Department: Infrastructure & Cloud Services
Function: Information Technology
Experience Level: Not Applicable