Workforce Specialist

WNS Global Services

full-time mid Quezon City, NA, Philippines · More jobs in Quezon City, Metro Manila, Philippines

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Job Description

Monitor live volumes and reallocate agents as needed.Ensure SLA, AHT, and occupancy targets are achieved.Provide intraday reports and escalate risks to leadership.Support VIP and irregular operations (IROPS) coverage.

Requirements

Function: Customer Service
Experience Level: Associate

Required Skills

Leadership

Location

Quezon City, NA, Philippines

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Workforce Specialist WNS Global Services

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Workforce Specialist

Job Description

Requirements

Required Skills

Location

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