Workforce Management Senior/Lead Associate
WNS Global Services
This job comes from WNS Global Services's own careers page
(see the original posting).
Apply here to keep track of it, then finish on WNS Global Services's site.
Prefer a full account with a password? Sign Up to Apply
Job Description
• Manage end-to-end WFM/MIS functions, including forecasting, capacity planning, scheduling, and real-time management.
• Monitor staffing, service levels, and operational performance to support business requirements.
• Generate regular and ad-hoc reports, dashboards, and performance insights.
• Identify risks and performance gaps, conduct root cause analysis, and recommend solutions.
• Partner with Operations and stakeholders to optimize staffing, processes, and KPIs.
• Support team development through coaching, training, and effective communication.
Requirements
Function: Strategy/Planning
Experience Level: Mid-Senior Level