Applicant - Associate/Sr. Associate
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Job Description
Job Location: Airoli Navi Mumbai
Position: International Voice Process (Associate)
Shift: Rotational Night Shifts
Salary:
₹18k - ₹40k in-hand per month (Depending upon yrs of exp)
(Freshers, experienced both can apply)
Job Responsibilities:
• Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains.
• Resolve customer queries related to services, technical issues, billing, orders, deliveries, refunds, and loan processes.
• Provide troubleshooting support and ensure timely issue resolution.
• Drive sales, cross-selling, upselling, and customer retention initiatives.
• Coordinate with internal teams for escalations and effective customer support.
• Maintain accurate customer records in CRM systems.
• Deliver exceptional customer service while meeting quality, productivity, sales, retention, and SLA targets.
We will give you:
• A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every win—big or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.
Requirements
Function: Human Resources
Experience Level: Mid-Senior Level