Technical Services Engineer
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Job Description
>Provides technical expertise to sales representatives, retailers and (key account) customers during the sales process.
>Provides technical input into bid proposals, projects and technical documents within the sales process, support on specification and identifies additional sales opportunities with existing customers.
>Performs technical sales support at customer sites, or on a multiple-site basis
>Collaborates with sales teams to develop and recommend products and services to meet customers' requirements
>Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution, maintenance of products and inspection of return claim products.
>Responds to customer questions regarding operation and malfunctions.
>Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
>Response for product and technical training to customers.
>Responsible for new product application and testing.
>Prepare technical documentation for presales, sales and after sales.
>Identify and visit third-party technology providers, conduct subsequent product testing for both parties, and explore business opportunities
Requirements
Department: Sales
Experience Level: Mid-Senior Level