Agentic AI Harness Architect - Moveworks at ServiceNow | Job-Scouts.com

Agentic AI Harness Architect - Moveworks

ServiceNow
full-time mid Mountain View, CALIFORNIA, United States · More jobs in Mountain View, California, United States
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Job Description

What You Will Do

•  Set the technical vision for the Moveworks agentic AI harness, including planning, tool selection, context management, memory, critique, reflection, adaptation, and recovery.

•  Invent and prototype algorithms that help agents complete longer, more complex tasks with less supervision and stronger outcome reliability.

•  Design model-agnostic abstractions for combining foundation models, specialized agents, enterprise tools, policies, and deterministic workflows.

•  Develop approaches for agent memory and learning from execution traces, user feedback, and task outcomes while preserving enterprise security and privacy.

•  Create rigorous benchmarks and evaluation methods for tool-use correctness, plan quality, task completion, groundedness, policy compliance, latency, and cost.

•  Explore methods such as iterative planning, ReAct-style execution, self-critique, reflection, test-time computation, multi-agent coordination, and verifier-guided reasoning.

•  Build high-fidelity prototypes, identify the ideas that merit investment, and work with platform and product teams to define a practical path to production.

•  Partner across Agentic Systems, Search, Relevance, ML Infrastructure, Product, and Security to connect agent intelligence with enterprise knowledge, permissions, and actions.

•  Remain hands-on with code and experiments while influencing architecture, mentoring senior engineers, and raising the technical bar across the organization.

Requirements

Department: Engineering, Infrastructure and Operations
Function: Other
Experience Level: Not Applicable

Location

Mountain View, CALIFORNIA, United States
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