EN - Housekeeping Manager

As the Housekeeping Manager you bring a strong commitment to cleanliness, operational excellence, and exceptional guest satisfaction while leading the day-to-day housekeeping operations.

• Manage the daily operations of the Housekeeping Department to ensure guest rooms, public areas, and back-of-house areas meet hotel standards.
• Supervise and support housekeeping supervisors and attendants to maintain high levels of cleanliness and presentation.
• Coordinate room cleaning schedules and ensure timely room availability in collaboration with Front Office and other departments.
• Monitor housekeeping performance through inspections and quality checks.
• Control departmental inventory, linen, guest supplies, and cleaning chemicals.
• Assist in recruiting, training, coaching, and developing housekeeping team members.
• Handle guest requests and housekeeping-related complaints promptly and professionally.
• Ensure compliance with hotel policies, hygiene standards, and health & safety regulations.
• Prepare reports, monitor productivity, and support departmental budgeting and cost-control initiatives.
• Promote a positive team environment and maintain high employee engagement and performance standards.

Function: Customer Service
Experience Level: Executive