Night Auditor
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Job Description
Not a normal 9-5’er? Escape the ordinary and say Yes I Can!
We are currently seeking a Night Auditor to join our vibrant team at Radisson Hotel Cape Town Foreshore. At Radisson Hotel Group we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.
As a Night Auditor, you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to our dynamic night team.
It’s not just about check-in and check-out during night hours; it’s about everything in-between
• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
• Perform the night audit process by reconciling daily financial transactions, including room revenue, cash handling, and credit card payments.
• Prepare and distribute daily reports, including revenue summaries, occupancy reports, and financial statements
• Respond to guest inquiries, requests, and complaints promptly, ensuring a high level of guest satisfaction during overnight hours.
Requirements
Function: Customer Service
Experience Level: Entry Level