Specialist, Port Solutions
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Job Description
Summary of position:
We are looking for a self-starter Product Specialist / Asst. Manager to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Duties and Responsibilities:
• Provide service and customer support during field visits
• Manage all on site installation/commissioning, repair, maintenance, and test tasks
• Handling warranty cases & repairs
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Coordinate with technical experts from plants for support on technical issues on cranes
• Ensure to follow safety procedures and act when safety breach is observed
• Follow all company’s filed procedures and protocols
• Share relevant information across the service team
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Awareness of ISO 14001 and 45001 standards
• Be a team player
Requirements
Function: Engineering
Experience Level: Not Applicable