Process Analysis & Improvement Specialist (f/m/div.)
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Job Description
• Analyze and map the current tariffing process and related activities within the EU Import Mailbox.
• Identify stakeholders, process interfaces, manual activities, bottlenecks, and improvement opportunities across the end-to-end workflow.
• Support and manage operational bottlenecks in the current mailbox handling process.
• Collaborate with cross-functional stakeholders to identify automation opportunities, clarify roles and responsibilities, and eliminate non-value-added activities.
• Implement process improvements and redesign workflows to create leaner, more efficient ways of working.
• Drive initiatives towards process automation, with the long-term objective of minimizing or eliminating manual mailbox handling.
• Document and communicate new processes, acting as the first point of contact for stakeholder questions and feedback.
• Monitor process stabilization, incorporate improvement feedback where needed, and ensure a successful handover to the operational team.
Requirements
Function: Project Management
Experience Level: Associate