Technical Architect - Business Tools and IT Service Management

Roles & Responsibilities :

Responsibilities

·       End-to-End Solution Architecture: Define, design, and govern scalable business solutions by translating requirements into architecture, independent of specific technologies.

·       Data Flow & System Integration: Develop a strong understanding of end-to-end application and data flows, ensuring seamless integration across systems and identifying opportunities for optimization.

·       Architecture Advisory & Continuous Improvement: Provide architectural guidance, technical direction, and improvement recommendations to address complex challenges, modernization needs, and future scalability.

·       Modernization & Platform Transformation: Lead legacy modernization, migration, and platform standardization initiatives while promoting best practices and reuse of standard capabilities.

·       ITSM & Governance Alignment: Ensure architectural decisions align with ITSM processes (Incident, Change, Release, Asset, and Operations Management) and enterprise governance standards.

Technical Stack & Expertise

·       Application & Solution Development: Strong experience designing and delivering enterprise applications using modern development frameworks, APIs, and integration technologies.

·       Data & Integration Architecture: Expertise in end-to-end data architecture, data modeling, orchestration, analytics, and integration across enterprise platforms and cloud environments.

·       Cloud, DevOps & Platform Engineering: Experience with cloud-native architecture, CI/CD pipelines, infrastructure automation, platform operations, and deployment best practices.

·       ServiceNow & ITSM Ecosystem: Strong experience in ServiceNow solution architecture, platform customization, enterprise integrations, ITSM process transformation, and modernization of legacy service management solutions.

·       AI & Intelligent Solutions: Knowledge of enterprise AI solutions, including Generative AI, AI Agents, RAG architectures, model optimization, and intelligent automation.

Additional Skills

·       Strategic Thinking

·       Problem Solving & Critical Thinking

·       Communication & Presentation

·       Stakeholder Management

·       Collaboration & Teamwork

·       ITSM/ITIL Process Transformation

·       ServiceNow Certifications (CSA, CAD, CIS-ITSM, CIS-ITOM, or equivalent) preferred

Function: Information Technology
Experience Level: Associate