[R&D] Customer Interface Engineer (Japanese speaking)
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Job Description
1. Customer requirement management:
• Gather and document customer technical requirements and preferences.
• Translate customer implicit requirements into technical specifications and transfer to internal engineering team.
• Negotiation with customer to balance the customer need and internal capability, documentation and management negotiation result.
2. Technical communication with customer:
• Primary contact for customer about technical and engineering-related matters.
• Provide technical support to customers, including addressing inquiries, quality issues, and offering guidance.
• Understand customer needs, expectations, and concerns to ensure effective communication.
• Translate customer needs and expectations into technically feasible solutions.
• Manage customer requests and work packages in project, ensuring they are completed on time and within scope.
• Monitor project progress and report updates to both internal stakeholders and customers.
• Establish and maintain strong relationships with key customer.
3. Quality gate to customer:
• Ensure that products and solutions delivered to customers meet their requirements and expectations.
Requirements
Function: Engineering
Experience Level: Associate