[SO] ASEAN Customer Service Center | Inbound Team Lead with Malay Language
Bosch Group
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Job Description
• Lead and manage daily inbound customer service operations.
• Coach, motivate, and develop Customer Service Agents.
• Monitor team performance, quality, productivity, and SLA/KPI achievement.
• Handle customer escalations, improve service quality
• Ensure compliance with operational processes and quality standards.
• Manage workforce planning, operational reporting, onboarding, and training support activities.
Requirements
Function: Supply Chain
Experience Level: Executive