Customer Quality Engineer
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Job Description
Who You'll Work With
This position reports to the Product Quality Engineer team within the Engineering organization. This role offers opportunities to collaborate with Engineering, New Product Engineering, Failure Analysis/Repair, Contract Manufacturers, Arista Manufacturing, Account teams, and Arista customers.
What You’ll Do
• Manage customer critical quality escalations and drive them to resolution with a strong sense of urgency and accountability
• Orchestrate collaborative responses across Engineering, Account Management, and Customer Support to deliver rapid, definitive solutions
• Deliver crisp, actionable status updates and strategic roadmap overviews to both internal leadership and client-side executives
• Conduct deep-dive assessments of systemic issues—both proactively and reactively following escalations—to prevent recurring friction points
• Own executive-level reporting and lead high-stakes calls, translating intricate technical challenges into clear, business-oriented summaries for leadership
• Actively monitor communication channels and shared aliases to intercept, coordinate, and address emerging issues before they compound
• Serve as a dedicated internal advocate for the client, ensuring their operational pain points are prioritized throughout the resolution lifecycle
• Cultivate deep, trust-based relationships with clients to reinforce their confidence in the organization's technical capabilities
• Maintain a robust foundational knowledge of networking architectures and the broader Arista product portfolio, complemented by deep, subject-matter expertise in a core set of specialized technologies
Requirements
Department: Central Engineering
Function: Information Technology
Experience Level: Mid-Senior Level