Senior Manager, Coach & Instructor Enablement

Every team has AI. Few have mastered it. Humans were built to adapt, but AI is now moving faster than most workforces can.

Multiverse is the AI adoption layer: the missing link between the AI tools that companies have invested in and the people expected to use them.

Our ambition is to put AI capability in every worker’s hands. Apprenticeships got us started: we’ve trained over a third of the UK’s data and AI apprentices, worked with a third of the FTSE 100, and generated £2bn+ in verified ROI. Now Mastry, our new adaptive learning platform, takes that further, guiding a company’s AI workforce transformation from start to finish. Mae, our AI guide inside Mastry, is a real-time AI agent that thinks, speaks, listens and sees, working alongside the tools you already use, like Claude and Copilot.

We closed our latest fundraising round in April 2026, with $500m+ raised in total from VC partners including Index Ventures, General Catalyst, Schroders Capital and Lightspeed. With a $2.1bn valuation, we are Europe’s first EdTech double unicorn, and we are just getting started.

If you want to shape how the workforce wins in the AI era, come and join us.

Senior Manager, Coach & Instructor Enablement

FTC 14 months

Coach & Instructor Enablement exists to make the delivery organisation measurably better at retaining learners and delivering successful outcomes consistently, predictably and at scale.

You will enhance our existing strategy and lead the team through its exciting next stage of growth. The team will form around four capability pillars and a new Enablement Operations platform. You will be building that structure while it delivers across a large delivery organisation that supports thousands of learners. Priorities will shift underneath you as delivery data moves, and part of the job is deciding what starts, what stops, and most importantly what must not slip.

This is a role for a strong operator who excels at influencing and collaborating across complex teams and departments. A proven track record of getting work done across teams with clear asks, embedding shared measures of success, and creating an environment where there is no ambiguity about who owns what is are the keys to success within this role.

You will lead a team of six specialists supporting hundreds of coaches and instructors across all learner programmes.

What you'll own

• Delivery Fundamentals: the standard for what good coaching and instruction look like, QA against that standard, calibration in partnership with Delivery and Quality

• Operational & Regulatory Change: every coach and instructor has the process, tooling and regulatory knowledge to deliver, and gets it before the change reaches a learner.

• Technical Skills & Programme Requirements: coaches and instructors are current and designated on the technical content they deliver.

• Timely Assessment & Achievement: shared ownership for timely learner achievement.

• Enablement Operations & Systems: the foundation underneath all four.

Key Responsibilities

• Set the direction and deliver results.. Define the owner, mandate and measures for each pillar, help prioritise and sequence work, and make trade-offs needed to deliver the greatest business impact.

• Build Enablement Operations SMEs own skills and requirements while operations gets the enablement to the right people, on time, and tracks who did it.

• Prioritise and re-prioritise without drama. Run a single visible enablement roadmap, say no clearly, and re-sequence when delivery data, business need or regulatory change demands it.

• Delivering through other teams. Partner with Learning on programme and content change, Operations on process, Quality on the coaching standard, and Delivery on learner retention and achievement.

• Close the feedback loop with Delivery Leadership. React to performance trends from monthly calibration, observations and delivery data.

• Lead and develop six specialists through regular 1:1s, feedback, and clear individual measures.

Skills & Qualifications

• A proven track record of balancing cross functional relationships and their priorities while still delivering impact in a fast-paced, high-volume environment.

• A demonstrable operator. You have taken something loosely defined and made it run: clear owners, measures, cadence, reporting. You are comfortable in the detail and you finish things.

• Fluent cross-functionally. You have delivered outcomes that depended almost entirely on teams you did not manage, and you can explain exactly how.

• Comfortable in ambiguity and shifting priorities. You decide on incomplete information, name the risk you are accepting, and change course without losing momentum or the team's confidence.

• Data-led. You use performance data to decide where to intervene and to hold others accountable.

• AI-native operator. You build cadences that use AI to do the collating and chasing, so the process scales with the team rather than growing headcount alongside it.

• Experience of enablement, L&D;, capability building, delivery operations or quality in an at-scale frontline organisation.

• Apprenticeships, regulated education or another regulated delivery environment is a strong advantage. You can hold quality, compliance and pace at the same time.

• Excellent written and verbal communication. You can write the one-pager a senior leader acts on, and run the calibration session a coach finds useful.

Benefits

• Time off: 27 days holiday (including 3 winter shutdown days) and bank holidays, plus 5 extra days off (1 life event, 2 volunteer days and 2 summer shutdown days).

• Health and wellbeing: Bupa private medical insurance, a medical cash back plan, therapy through Spill and gym access through Wellhub.

• Equity for all: we believe that when Multiverse wins, we all win, which is why every permanent employee receives share options.

• Financial security: life insurance at 3x salary, a workplace pension with 4% contribution from us, Cycle to Work and a Tech Scheme.

• Family support: enhanced maternity and paternity leave, adoption and shared parental leave, paid leave after pregnancy loss, and a workplace nursery scheme.

• Hybrid working: 3 days a week in the office - except for Coaches & Instructors who come into the office 1 day per month. Plus 10 days a year to work from anywhere.

• Work perks: quarterly team socials, company-wide events, happy hours, lunch delivered to the office once a week, fully stocked snack bar and a drinks fridge!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

Department: Operations