Software Engineer

This role is for an engineer who is beginning their software engineering career and learning to build reliable, maintainable AI-native and cloud-native software. The IC2 engineer works on well-defined features and components with close guidance from senior engineers and tech leads. They focus on developing solid software engineering fundamentals, gaining hands-on experience with modern development practices, and learning to integrate AI/ML services into applications. This role provides mentorship and opportunities to grow technical depth in Python, Java, JavaScript, and ServiceNow platform development while contributing meaningfully to the product.

Responsibility Area: Software Development

•    Develop software features and components under the direction of senior engineers; take ownership of well-defined, scoped tasks

•    Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices

•    Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation

•    Work with assigned features from design through development, testing, and deployment with guidance from teammates

•    Troubleshoot and debug issues in development and staging environments; escalate complex issues to senior engineers

•    Follow secure coding practices, including responsible handling of customer data and AI safety considerations

•    Participate in code reviews and actively incorporate feedback from senior engineers

•    Learn and apply CI/CD practices; contribute to automated testing and deployment pipelines

Responsibility Area: ServiceNow Platform Development

•    Develop features and customizations on the ServiceNow platform under supervision

•    Write ServiceNow workflows, business rules, and automation using JavaScript and GlideScript with guidance

•    Build forms and dashboards on ServiceNow; learn data model design and query optimization techniques

•    Contribute to ServiceNow plugin and app development following established patterns and best practices

•    Learn ServiceNow APIs, web services, and integration patterns through hands-on implementation

•    Participate in ServiceNow application maintenance and support for assigned features

•    Seek to understand ServiceNow platform capabilities and how they apply to business problems

Responsibility Area: Learning & Collaboration

•    Learn from code reviews, pair programming, and mentorship from senior engineers

•    Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges

•    Actively participate in team discussions, design reviews, and sprint planning

•    Communicate clearly about progress, blockers, and technical challenges

•    Participate in knowledge-sharing sessions and team learning opportunities

•    Support junior teammates and newer developers by sharing what you've learned

•    Take initiative to understand the broader system and how your work fits into the product

Responsibility Area: Customer Support & Quality

•    Participate in customer issue triage and bug fixing under supervision

•    Assist senior engineers in troubleshooting customer-reported issues and understanding root causes

•    Contribute to customer documentation and internal knowledge bases

•    Learn from customer issues and help identify patterns that could prevent future problems

•    Handle support tickets for issues in your area with guidance from teammates

•    Communicate respectfully and professionally with customers and internal teams

•    Seek to understand customer needs and how they use the application

Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable