Executive Assistant

Overview

ServiceNow is seeking a highly organized and proactive Executive Assistant to support a Vice President within the Builder Community, Developer Relations, and Developer Marketing organization. This role is ideal for someone who thrives in fast-paced environments and enjoys creating structure, building operational excellence, and helping leadership teams execute effectively.

Beyond traditional calendar management, this role serves as a key operational partner to the leadership team. The successful candidate will help coordinate planning rhythms, improve visibility across priorities, support business operations, and ensure decisions are translated into action.

Success in this role requires strong organizational skills, sound judgment, attention to detail, and the ability to work across multiple stakeholders and initiatives simultaneously.

What You Will Do:

Leadership Operations & Business Rhythm:

• Coordinate recurring leadership team meetings and operating cadences
• Prepare agendas, pre-reads, and meeting materials
• Capture decisions, action items, owners, and follow-up activities
• Maintain planning calendars across annual, quarterly, monthly, and weekly business rhythms
• Support leadership effectiveness by ensuring priorities, dependencies, and decisions remain visible
Business Reviews & Goal Management:

• Support the planning and tracking of organizational goals and objectives
• Coordinate reporting cycles, progress updates, and business reviews
• Help consolidate updates, risks, and action plans across teams
• Maintain reporting materials and supporting documentation
• Assist with quarterly planning sessions and retrospective reviews
Work Intake & Organizational Coordination:

• Coordinate incoming requests and leadership priorities
• Maintain visibility into active projects, ownership, timelines, and dependencies
• Identify scheduling conflicts, competing priorities, and resource constraints
• Support consistent execution of team operating processes
• Prepare organizational summaries and status reporting for leadership review
Communications & Team Engagement:

• Coordinate team communications, updates, and leadership messaging
• Support team meetings, town halls, and engagement initiatives
• Help organize recognition programs and team celebrations
• Coordinate recurring team programs and communication rhythms
• Foster connection and engagement across distributed and remote teams
Executive Support:

• Manage complex calendars and scheduling priorities
• Prepare briefing materials and meeting background information
• Track commitments, action items, and follow-up activities
• Draft communications and support stakeholder outreach
• Ensure leaders are prepared for key meetings and engagements
Planning, Operations & Administration:

• Maintain integrated planning calendars across business milestones, launches, events, hiring activities, and reviews
• Support onboarding activities, hiring processes, and organizational transitions
• Coordinate travel, expenses, procurement activities, and operational logistics
• Help improve processes, documentation, and workflow efficiency
• Identify opportunities for automation and operational simplification

Function: Administrative
Experience Level: Not Applicable