Service Desk Agent
Job Description
English, French, German, and Luxembourgish are mandatory for this role. If you do not meet these language requirements, we kindly invite you to apply for other opportunities on our website that may better suit your profile.
Mission :
As an IT Service Desk Agent, you provide first-line support to ensure IT systems run smoothly and efficiently. You resolve technical issues, support end users, and contribute to continuous improvement through collaboration and feedback. This role requires strong communication skills, a service-oriented mindset, and a willingness to learn in a fast-paced digital environment.
Key information:
• Location: Leudelange, Luxembourg (on-site)
• Contract: Permanent – 40 hours/week
• Experience: 1–2 years internship inclusive (junior)
• Education: Degree in IT or equivalent experience
• Languages: English, French, Luxembourgish, and German mandatory, other langue is an asset
• Shifts: 7:00–19:00, on-call (24/7)
• Driving licence required
Requirements
Department: Infrastructure & Cloud
Function: Business Development
Experience Level: Mid-Senior Level