Axway B2B Module Lead
Job Description
• Application/Production Support in 24X7 model. Production support experience(better if has some managed services exposure also)
• Should be able to work on L2/L3 support having good analytical and diagnostic and RCA ability.
• Application patching and upgrade experience.
• Monitoring service interruption alerts and troubleshooting them as per SLA.
• Addressing live issues and resolving them within pre-defined SLAs with improved productivity and quality.
• Familiarization of ITIL concepts and experienced in use of service management tool like ServiceNow, etc.
• Should be good in prioritizing the tasks and allocating within the team members
The role requires ability to engage with Client directly and to work in a team with a greater level of independence and ownership.
Total Experience Expected: 04-06 years
Requirements
Department: Engineering, Development, Applications
Function: Information Technology
Experience Level: Associate