Technical Account Manager II
Job Description
As a Technical Account Manager, you will be the bridge between our cutting-edge technology and our valued clients. You’ll work at the heart of the business, collaborating closely with Sales, Sales Support, and Ad Operations to ensure our diverse product offerings are delivered flawlessly. This is a high-impact role that combines technical expertise with client-facing strategy.
Key Responsibilities
• Portfolio Management: Oversee the day-to-day execution of a large, dynamic client portfolio, managing multiple digital campaigns in parallel from creation to final output.
• Technical Consulting: Act as the subject matter expert to help clients correctly implement and test Nielsen tags on digital advertising campaigns.
• Troubleshooting & Resolution: Follow through consistently on issue resolution, providing high-level support and communicating solutions to build internal and external knowledge.
• Strategic Collaboration: Partner with analysts to ensure deliverables meet strict standards and assist the Sales team in presenting technical solutions to stakeholders.
• Training & Documentation: Lead training sessions on the technical aspects of our products and contribute to the creation of support materials, including implementation guides and FAQs.
• Cross-Functional Leadership: Navigate complex internal structures—including Engineering, Operations, and Client Services—to ensure timely turnarounds and project success.
Requirements
Department: Customer Support & Implementation (Post Sales)
Function: Other
Experience Level: Not Applicable