Senior Executive Retailer Industry Insights
Job Description
Responsibilities
• Service Management:
- Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with clients in South Africa
- Support the generation of thought leadership materials.
- Support account team building materials to new conversations with prospect clients
-Providing performance overview analysis and business issue analysis to Retailer clients
-Developing deep knowledge of NielsenIQ RMS solutions and delivering value for clients
- Working closely with the Consulting Lead, Operations Team and Retailer Vertical to transform customer experience
• Efficiency / standardization / transformation:
- Make use of NIQ Connect platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.
- Mapping of all deliverables committed to with the customer
- Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool)
- Fulfilment of the service model agreed with the client (service mix).
• Promote self service to customers
- Promote the use and application of NIQ Discover (data pull, reporting, business issues that can be solved by guided analytics)
- Promote the use of NIQ Tools and systems for quality issues, special customer requirements and information available in knowledge NielsenIQ
- Plan trainings with clients to ensure the above-mentioned points
• Self-development:
- Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).
- Incorporation of the service code and golden rules in the day-to-day business.
About you
At Nielsen IQ you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities.
As part of our culture, our promise to you is that at Nielsen IQ you can: Be Yourself, Make a Difference & Grow with Us.
Qualifications
• Graduates preferably with background in Statistics (Master’s degree preferrable)
• Fast learner, curious and interested in exploring data
• Numeric and logical thinking.
• Excellent analytical skills
• Good communication and presentation skills
• An ability to work independently and in a team
• Fluent in spoken and written English
• Competent in Microsoft Office (Excel, PowerPoint, Word, etc)
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Requirements
Function: General Business
Experience Level: Mid-Senior Level