Sr Staff AI Engineer - Veza at ServiceNow | Job-Scouts.com

Sr Staff AI Engineer - Veza

ServiceNow
full-time senior Santa Clara, CALIFORNIA, United States · More jobs in Santa Clara, California, United States Remote
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Job Description

The Access AI team is the customer-obsessed engineering group building the agentic AI and enterprise-scale harness platform that powers agents for Access Management across all Identity Security Products. We build AI as foundational platform infrastructure — prioritizing robustness, performance, safety, and real-world customer impact at scale. 

Types of problems you’ll get to work on 

You will architect, build, and operate production-grade agentic AI systems—autonomous agents that reason over enterprise data and execute mission-critical identity security actions at Fortune 500 scale. As a tier-one technical leader at the intersection of Agent research and large-scale backend systems, you will shape the architectural patterns, scalability guardrails, and strategic vision for autonomous enterprise security.

Your core focus areas: 

• Agentic architecture. Design and ship multi-agent systems — orchestration, tool use, planning loops, memory, and failure recovery — that operate reliably in production, not in notebooks. 
• Enterprise-grounded reasoning. Build agents that leverage Access Graph, Access Reviews, and permission and risk data — to make decisions with context no frontier model has on its own. 
• Trust, safety, and governance. Own the guardrails: observability, human-in-the-loop controls, and compliance infrastructure that make autonomous systems safe to deploy at scale. 
• Retrieval and grounding. Work closely with our different product teams, platform and graph teams to ensure agents are grounded in accurate, low-latency retrieval — RAG pipelines, semantic search, re-ranking, and evaluation — as a critical dependency of agentic quality. 
• Model integration and evaluation. Integrate frontier models, evaluate trade-offs across cost, latency, and capability for production use cases. 
• Engineering leadership. Raise the technical bar through architecture decisions, code reviews, and coaching — particularly on agentic design patterns and production AI discipline.

Requirements

Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable

Location

Santa Clara, CALIFORNIA, United States
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