Sr Mgr, Commercial Delivery
Job Description
What you get to do
As the Sr. Manager Commercial Delivery, you will play a pivotal role in driving delivery execution across our US Commercial market. You will be responsible for overseeing successful solution delivery across all commercial customers, fostering deep and meaningful customers relationships, and maximizing business opportunities within the region.
What you get to do in this role:
• Develop and execute against the strategic business plan, including strategy for growth and market penetration, competitiveness, and differentiation.
• Develop your team and people including coaching, mentoring and specialty skill development for all roles
• Manage and predictably deliver against traditional Professional Services business measurements (e.g. utilization) and proactively drive actions to help ensure future attainment of these measures is possible
• Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions.
• Provide active and visible leadership and guidance to a team of ServiceNow professionals.
• Cultivate and maintain strong relationships with existing and potential clients.
• Stay abreast of industry and regional trends along with development of new business opportunities.
• Drive customer satisfaction by delivering high-quality solutions and exceptional service.
• Execute with customer centricity as a core value.
• Monitor and analyze delivery execution performance metrics to identify areas for improvement.
• Develop and implement initiatives to enhance operational efficiency and effectiveness.
• Build and nurture relationships with internal stakeholders through partnership for joint goals.
• Engage and build meaningful relationships with senior leadership or even CXO roles to support discussions related to their implementation roadmap.
• Promote continuous improvement practices for delivery/engagement.
• Enable and mentor members of the ServiceNow delivery team and partner ecosystem.
• Up to 50% travel annually, driven by customer needs and internal meetings.
Requirements
Department: Customer Outcomes
Function: Consulting
Experience Level: Not Applicable