Manager, Implementation Consulting for Sales Solutions, Dublin
Job Description
This role will be based in Dublin
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
LinkedIn’s Sales Solutions team is dedicated to changing the world of sales with Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.
The Manager, Implementation Consulting is part of the LinkedIn Sales Solutions organization. As a people manager, you will lead a team of Implementation Consultants focused on establishing strong foundations for our product, LinkedIn Sales Navigator within our customers and to help our solutions become a mission critical, irreplaceable part of our customers’ sales and business development processes. The Implementation Consulting (IC) Team are dedicated and specialized resources that focus on leading change management and delivering key milestones during the first 60-90 days of a customer’s implementation journey.
Individuals with a passion for customer success; thrive in building teams and go-to-market motions, skilled in forging internal relationships and understand the importance of prioritizing talent will succeed in this role. We are looking for candidates who demand excellence of themselves every day, inspire excellence in those around them, who are great communicators in one-on-one and large group settings and are passionate about making a positive impact on our industry.
Responsibilities:
• Lead a team of 8-10 Implementation consultants focused on helping customers utilize Sales Navigator to achieve their desired business outcomes.
• Proactively coach and develop your team toward delivering on KPIs in the onboarding period including product adoption, education, project management, customer satisfaction
• Provide the team with thought leadership, coaching, conducting one-on-ones and performance appraisals.
• Manage team utilization, ensuring that they are positioned to optimize value across our portfolio of customers.
• Partner with C and C-1 executives at your highest-value customers to strengthen and deepen their relationship with LinkedIn, and provide escalation support when needed
• Build a strong services team through both external hiring and internal talent/skill development.
• Partner closely with EMEA and APAC sales leaders in prioritizing key initiatives to maximize customer success and support sales goals.
• Partner with CS leaders to ensure that accounts with a global presence are supported for consistent and stellar customer experience.
• Participate in, and/or identify, design, and deliver cross-functional projects that support strategic improvements in scaled processes, services, and systems to enable the team to exceed goals and spend more time with customers.
• Utilize LinkedIn, client and other data to derive insights and use these to ensure that team goals related to implementation, account improvement, and new product rollouts are tracked and achieved.
Requirements
Department: GBO
Function: Sales
Experience Level: Mid-Senior Level