Quality Manager

Deputy Manager

• Maintain process documentation and compliance with ISO standards.

• Manage sampling strategies, audits, and CTQ baselining.

• Conduct RCA and Measurement System Analysis (MSA).

• Drive process improvement and Six Sigma initiatives.

• Facilitate quality-related trainings and best-practice sessions.

• Collaborate with BBs/QAMs on projects and initiatives.

• Ensure timely reports, updates, system entries, and project deliverables.

• Promote adherence to quality, discipline, and process standards.

Group Manager

• Lead transaction quality and ensure SLA, risk, and quality compliance.

• Drive error reduction and continuous quality improvement.

• Define and monitor quality metrics, targets, sampling, and calibration standards.

• Manage QA resources, performance, and quality frameworks.

• Review audits, sampling strategies, and Quality Standards.

• Drive Six Sigma, Lean, and other quality improvement initiatives.

• Mentor QA and Operations teams to improve performance.

• Support migrations through baselining and QA setup.

•  Conduct skip-level meetings and quality training initiatives.

• Collaborate with clients and stakeholders to maintain strong relationships.

• Mentor Yellow Belt/White Belt projects and drive QNS initiatives.

Function: Strategy/Planning
Experience Level: Associate